Salesforce.com is a world-renowned cloud-computing platform that has allowed for businesses to deliver their services and products to customers in an efficient and cost effective manner. Through an independent cloud infrastructure, salesforce.com enhances the employee experience and how you can engage with your customers. Salesforce.com provides a platform for multiple media and channels to be exploited, allowing you to keep on top of every lead, every deal and every customer. Salesforce.com is a customisable platform, allowing for it to be tailored, meeting the needs of you and your business.

Its cloud computing structure means that it’s pretty much hassle and complex free to set up. With a little bit of help from us here at Ceterna and Salesforce.com, we can get you up and running as soon as and you can start to see the results of salesforce.com impact your business in no time. Salesforce.com is also constantly evolving, meaning the benefits for you and your business are pretty much endless.

Sales & Marketing

Salesforce.com platforms such as Sales Cloud and Marketing Cloud provide the opportunity for your Sales and Marketing teams to combine forces and work together to fully utilise their capabilities and achieve higher performance levels. The cloud platforms provide the essential tools and assets for both teams to collaborate, driving sales success and ROI.

Customer Service & Support

Service Cloud from salesforce.com is the world’s leading solution for the customer service and support, created to help you provide the full customer experience. Service Cloud consolidates all support channels and connects you to every support channel allowing faster resolutions and happier customers.

Social Enterprise Engagement

On trend with the ever-growing world of social media, salesforce.com is playing their part by helping businesses transform the way they sell, market and meet the needs of all stakeholders. Let salesforce.com help you embrace the world of social media.

Salesforce Chatter

Salesforce Chatter introduces a real-time platform to consolidate all communications within your business, making it nice and easy to keep up to date and on top of the latest news and updates from people and groups. The platform also allows you to connect with other people and companies, helping to maintain a healthy and active social relationship, allowing more efficient business decisions to be made.

Cloud Application Development

Need a customised application unique to your business needs? Build it with Force.com. Force.com is the cloud platform from salesforce.com that enables you to build and run social, mobile and real-time employee apps. The platform has enabled a multitude of applications to be built by businesses worldwide. It allows for developers to design and build applications on a secure platform and at a low cost.