• Home
  • /Posts Tagged ' Ceterna '

Archives

The Power of Artificial Intelligence with Salesforce Einstein

The Power of Artificial Intelligence with Salesforce Einstein

Harnessing the Power of Artificial Intelligence with Salesforce Einstein! It’s happening in C-suites around the world as we speak. Right now, managers in companies of every size and every industry are discussing the way forward by analyzing their past performance. When you say it out loud, it seems odd, doesn’t it? Do leaders really look ... Read More
 
Why use a Salesforce-managed support service?

Why use a Salesforce-managed support service?

Choosing Salesforce as your Customer Relationship Management (CRM) platform is your critical first step towards taking your company to the next level. The next step is selecting a partner for your Salesforce-managed support service. Leveraging the strengths of the industry’s leading CRM solution, your entire company – from the management table to the business units ... Read More
 
Salesforce Winter ’17 – customisation, mobility & connectivity

Salesforce Winter ’17 – customisation, mobility & connectivity

Salesforce Winter ’17 Release offers greater customisation, mobility and connectivity In a keynote address to this year’s Dreamforce conference, John Ball of Salesforce emphasised: “The sales process is no longer linear.” He’s absolutely right. In today’s world, you approach your customer’s needs from a variety of angles – using everything from collaborative communities to mobile ... Read More
 
Salesforce – The Era of Cloud Computing

Salesforce – The Era of Cloud Computing

Cloud computing is transforming the IT landscape with aspirational qualities for businesses across all industries, and as the cloud computing phenomena grows every day ordinary IT systems are being replaced with smarter cloud ecosystems.
 
Redefining the Retail Landscape

Redefining the Retail Landscape

The adoption of digital and mobile technologies has raised the bar in the way consumers shop and interact with retailers, today’s consumers being more empowered than ever before. They expect a personal, seamless and differentiated customer service across mobile, social, online and in-store experiences.
 

The 3 Things You’re Missing If You Aren’t Using A CRM

3 Things you’re missing out on if you aren’t using a CRM Managing a sales team isn’t as easy as some people may think. It feels straightforward in the team meetings, but once you get out in the field, countless things can slip through the cracks and issues may arise. The worst part is most ... Read More
 
DIY? Not for CRM: The Top 3 Reasons Homemade CRM Solutions are a Bad Idea

DIY? Not for CRM: The Top 3 Reasons Homemade CRM Solutions are a Bad Idea

For many large organisations, a homemade CRM solution seems like a reasonable idea – it’s cost-effective, you have total control, and you have the data right at your fingertips. But building your CRM functionality around a homemade solution is never as simple as it seems. In our experience, if you haven’t planned and budgeted for ... Read More
 

Revolutionising Patient Care with Salesforce Releases Health Cloud

This week Salesforce announced their expansion into the world of healthcare with the timely release of the Health Cloud. The Salesforce Health Cloud will help clinicians strengthen patient relationships while leveraging mobile technologies for greater access to healthcare data. The Health Cloud release coincided with a recent statement from UK health secretary Jeremy Hunt, who ... Read More
 

The Cloud, The Cloud and Nothing but the Cloud: Setting up Your Business Using Only Cloud Apps

We have previously talked about virtues of the Cloud, so today we’re taking it a step further by showing how it’s possible – and yes, it is possible — to launch your business exclusively with Cloud apps. As we’ve said, Cloud-based services are growing all around us, and we are moving away from the days ... Read More
 

Maximise Benefits, Minimise Risk: Moving Your Small Business to Cloud Computing

Cloud computing is growing rapidly, and like all business trends, taking advantage of this change offers both opportunities and challenges. Yes – we said the dreaded business word – challenges. For small or medium-sized businesses, migrating your operations to the cloud can be a daunting task. You’re taking a leap of faith into what can ... Read More