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The Shopper’s Journey: Transforming the Retail Sector

The Shopper’s Journey: Transforming the Retail Sector

Shoppers use their laptops to research products before visiting a store, or use their smartphone to compare prices every day. It just shows how today’s customer interactions can be compared to “journeys” or “lifecycles”, with multiple touch points across multiple channels. Millennials Leading the Way (No surprise here!) Today’s retail experience is being transformed by ... Read More
 
Constant Transformation: Automation and Agility in Manufacturing

Constant Transformation: Automation and Agility in Manufacturing

Constant Transformation: Automation and Agility in Manufacturing At Ceterna, one of the best parts of our job is watching the constant transformation forward-looking companies and industries undergo in order to maintain competitive advantage. For example, how do you picture the manufacturing sector? Billowing smokestacks? Long, dreary assembly lines? Get rid of that view. It belongs ... Read More
 
How your SMB can jump ahead of the pack in 2017

How your SMB can jump ahead of the pack in 2017

How can your SMB jump ahead of the pack in 2017? (Learn how you’re already on your way!) You’ve spent years (or decades, maybe?) building your business. While you have had success, but the pressure to keep competing and growing never stops. This is the life you chose and you would not have it any other ... Read More
 

How Professional Services Businesses overcome industry challenges with Salesforce

If you’re working in the Professional Services market you’ll know how important it is to have accurate, transparent and up to date information about your customers and services. Read more about how professional services business overcome industry challenges with Salesforce.
 
Keeping Your Data Safe with Cloud Security

Keeping Your Data Safe with Cloud Security

Today over 90% of the world’s information is stored electronically, and file sizes are getting bigger. Storage space has now become a premium and companies are replying on cloud-based services to store their data. This enables them to free up space and the flexibility to work/share resources remotely. With more companies adopting this approach to ... Read More
 

Getting Salesforce Information Faster with GridBuddy

Salesforce users value fast and intuitive access to information. However, much of the time, the simple act of updating records requires far too many clicks to get to the information you need. It can be frustrating and time-consuming but what if you could eliminate all that clicking? Accessing Information with GridBuddy Salesforce users already know ... Read More
 

3 Steps to Becoming Customer Centric

Everyone likes being wanted and customer centric, and we’re all striving to be the company that customers can’t live without. And you should. To continue growing, you’ll need ongoing loyalty from those companies. It’s just the way business works. But can this actually happen, or is it just wishful thinking? It can. Becoming indispensable to ... Read More
 

Salesforce Community – Uncover a Side Of Your Customers You Never Knew

The Salesforce Community is a uniquely powerful tool for connecting with customers. Let’s face it – customers and potential clients can be enigmatic, inconsistent and tough to track down. They are literally moving targets. Plus, today’s companies are more informed than ever before; they have a range of options to guide their future decisions. That’s where ... Read More
 
Salesforce Certification Partners Show You The Way Forward

Salesforce Certification Partners Show You The Way Forward

As your London Salesforce Certification partners, we are immersed in the long-anticipated Spring release, and looking ahead to the business benefits that the solution provides. Our starting point is pretty clear – this is the biggest and best Salesforce yet. The new Customer Success Platform will allow you to meaningfully connect with your customers, employees ... Read More
 

Innovation: The Key to Success

Innovation is indeed the Key to Success and Salesforce is what will help your business grow and thrive. What is Salesforce? In August 2014, Salesforce.com was named the world’s most innovative company by Forbes Magazine for a record fourth consecutive year. Impressive, right? As a certified Salesforce CRM implementation partner, we certainly think so. Salesforce ... Read More
 

Certified Salesforce Partner

New Year, New Tactics—How Salesforce ’15 Can Drive Sales It’s January, the season of fresh starts. While some resolutions seem made to be broken, your commitment to Salesforce is an easy one to keep. Here are some of the ways that Salesforce is ramping up to make 2015 your most successful year yet. Sales Cloud ... Read More
 

Salesforce (& Will.i.am) Revealing Exciting SaaS Wearables At Dreamforce!

At the leading edge of technology development, Salesforce is preparing for growth by leveraging the potential of SaaS wearables. Will.i.am unveiled the Puls today at Dreamforce, a wrist wearable that can do everything a phone can, and more. It can run many different apps including certain social networks, fitness apps and of course, maps! The ... Read More
 

Top Customer Service Trends

Getting to Loyalty: Understanding the Top Customer Service Trends Customer service has always been important to business success, but today’s marketplace is dialing up the importance of customer service. In fact, we have entered an era where customer service is the most important factor affecting your customers’ decisions. The most important? Yes, you read that correctly. ... Read More
 

Salesforce Analytics

CRM at the Management Table – Leveraging Salesforce Analytics for Competitive Advantage Your business is driven by decisions. Every outcome – right from your day-to-day routines to your overall corporate strategy – results from an intentional choice. And it’s not just at the boardroom level. Teams and individuals throughout your organization are constantly making decisions about ... Read More
 
Salesforce iBeacon. Introducing Ceterna iBeacon

Salesforce iBeacon. Introducing Ceterna iBeacon

FOR IMMEDIATE RELEASE For more information: Ceterna Ltd + +44 (0) 845 5610180 info@ceterna.com   Ceterna’s Integration of Salesforce.com and iBeacon Drives Innovation of Mobile Apps and E-Commerce Ceterna Leverages the Groundbreaking iBeacon Technology to Enhance its Customised Salesforce.com Solutions   July 14, 2014 (London, UK) – Ceterna, a Cloud expert and salesforce implementation leader, is pleased ... Read More