EFFECTIVE AS OF MAY 2018
At Ceterna Group we recognise the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Ceterna Group operates.
CETERNA GROUP. (“we”, “us”, “Ceterna”, “our” or “the Company”) is committed to protecting the privacy of Data subjects (“you”). This Privacy Statement describes Ceterna Group’s general privacy practices that apply to personal information we collect, use and share about consumers and other individuals within our clients, business partners, supplier and other organisations with which Ceterna Group has or contemplates a business relationship.
By visiting the Ceterna Group site – www.ceterna.com, hereinafter referred to as “the Site” or by subscribing to the Site or purchasing Ceterna Group Services, you accept privacy statements described in this Policy.
Why and How we Collect and Use Your Personal Information
We may collect your personal information as an individual for various purposes, such as the following:
Access and use of websites or other online services
You do not have to give us any personal information in order to use most of this website. However, if you wish to register on this website, subscribe to a service, register for an event, request further information, or provide content for inclusion on this website (e.g. blogs or other online forums), we may collect the following personal information from you:
- name, address, phone number and email address; and
- gender, salary, employment details, employer details, and education details.
When entering our website, or using an online service, we will record anonymous information necessary to provide you with access, for the operation of the website and for us to comply with security and legal requirements in relation to operating our site, such as IP address and browser settings. We also collect information about your activities during your visit in order to personalise your website experience, such as recording your preferences and settings, and to collect statistics to help us improve and further develop our website, products and services.
Responding to your request for information, order, or support
When you contact us (online or offline) in connection with a request for information, to order a product or service, to provide you with support, or to participate in a forum or other social computing tool, we collect information necessary to fulfill your request, to grant you access to the product or service, to provide you with support and to be able to contact you. For instance, we collect your name and contact information, details about your request and your agreement with us and the fulfilment, delivery and invoicing of your order and we may include client satisfaction survey information. We retain such information for administrative purposes, defending our rights, and in connection with our relationship with you.
When you provide your name and contact information to register in connection with such a request, the registration may serve to identify you when you visit our website. Registration may also allow you to customise and control your privacy settings.
Your use of Ceterna Group services
Contacting employees of our clients, prospects, partners and suppliers
In our relationship with clients or prospects, partners and suppliers, they also provide us with business contact information (such as name, business contact details, position or title of their employees, contractors, advisors and authorised users) for purposes such as contract management, fulfillment, delivery of products and services, provision of support, invoicing and management of the services or the relationship.
Most information we collect about you comes from our direct interactions with you.
From time to time, we may also collect information that pertains to you indirectly through other sources, such as list vendors. If we do so, we ask the vendors to confirm that the information was legally acquired by the third party and that we have the right to obtain it from them and use it.
When you register for an event we may collect additional information (online or offline) in relation to the event organisation, and during an event, such as participation in sessions and survey results. Events may be recorded and group photos taken. We reserve the right to use photos for promotional use. When you provide us with your business contact information (such as by handing over a business card) we may use this to communicate with you.
The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness, and to help us better tailor our interactions with you. You can always opt-out from receiving personalised communication by sending an e-mail to email@example.com. Most information we collect about you comes from our direct interactions with you.
As part of the registration process for Ceterna Group online resources and our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We’ll never rent or trade email lists with other organisations and businesses without your prior consent.
We use a third-party provider, Pardot, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our email correspondence. For more information, please see Pardot’s Privacy Notice. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing firstname.lastname@example.org
In connection with a job application or inquiry, whether advertised on a Ceterna Group website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout Ceterna Group in order to address your inquiry or consider you for employment purposes.
Monitoring or Recording of Calls, Chats and Other Interactions
Certain online communications may involve you calling us or us calling you. They may also include but is not limited to online chats and video conferencing. Please be aware that it is Ceterna Group’s general practice to monitor and, in some cases, record such interactions for staff training, quality assurance purposes or to retain evidence of a particular interaction for the performance of a contract between parties.
Basis for Processing the Data we Collect
Ceterna Group processes your Personal data if and to the extent that at least one of the following applies:
- The Data subject has given the consent to the processing of personal data, including the consent given by filling the form on the Site;
- Processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the Data subject prior to entering into a contract (including employment agreement);
- Processing is necessary for compliance with a legal obligation to which the Company is subject.
Sharing of Personal Information
As a global organisation offering a wide range of products and services, with business processes, management structures and technical systems that cross borders, Ceterna Group has implemented global policies, along with standards and procedures, for consistent protection of personal information. As a global company, we may share information about you with our subsidiaries worldwide and transfer it to countries in the world where we do business in accordance with this Privacy Statement.
Between Ceterna Group controlled subsidiaries we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. In some cases, Ceterna Group uses suppliers located in various countries to collect, use, analyse, and otherwise process personal information on its behalf.
Where appropriate, Ceterna Group may also share your personal information with selected partners to help us provide you, or the company you work for, products or services, or to fulfill your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes.
If Ceterna Group decides to sell, buy, merge or otherwise reorganise businesses in some countries, such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or the receipt of such information from sellers. It is Ceterna Group’s practice to require appropriate protection for personal information in these types of transactions.
Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of Ceterna Group, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.
We will not retain personal information longer than necessary to fulfil the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.
Ceterna Group uses hosting for Data of Data subjects and Customer Data. Ceterna Group may transfer, process and store Personal data and Customer data through the Services in centralised databases and with global service providers.
To facilitate Ceterna Group’s operations, we may transfer and access such information from around the world, including other countries in which Ceterna Group has operations.
Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. Ceterna Group implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure. For example, we store personal information in secure and accredited third-party platforms. We also require that our suppliers and partners protect such information from unauthorised access, use and disclosure.
Ceterna Group recognises the privacy interests of children and we encourage parents and guardians to take an active role in their children’s online activities and interests. Unless otherwise indicated, our websites, products and services are not intended for use by children under the age of 16. Ceterna Group does not target its services or this Site to children under 16. Ceterna Group does not knowingly collect personally identifiable information from children under the age of 16.
How To Contact Us
If you have a question related to this Privacy Statement, please contact us by emailing email@example.com. Your message will be forwarded to the appropriate member of Ceterna Group’s Data Privacy Team.
For the purposes of the EU General Data Protection Regulation (GDPR), the controller of your personal information is Ceterna Group, 18 Carrolls Way, Oxted, Surrey RH8 9EJ, UK
You can request to access, update or correct your personal information. You also have the right to object to direct marketing. You may have additional rights pursuant to your local law applicable to the processing. For example, if the processing of your personal information is subject to the EU General Data Protection Regulation (“GDPR”), and your personal information is processed based on legitimate interests, you have the right to object to the processing on grounds relating to your specific situation. Under GDPR you may also have the right to request to have your personal information deleted or restricted and ask for portability of your personal information. You can make any of these requests by emailing firstname.lastname@example.org.
Right to Lodge a Complaint
In the event you consider our processing of your personal information not to be compliant with the applicable data protection laws, you can lodge a complaint:
– Directly with Ceterna Group by emailing email@example.com.
– With the competent data protection authority. The name and contact details of the Data Protection Authorities in the European Union can be found here.
Changes to our Privacy Statements
From time to time we may update our Privacy Statement. When making changes to this Privacy Statement, we will add a new date at the top of this Privacy Statement.