Leveraging Salesforce to Trailblaze a Genuine Customer Journey
An End-to-End Customer Experience Like No Other
Recognising Ceterna Group’s innovative approach and extensive manufacturing experience, Daikin Applied immediately chose Ceterna Group as a trusted partner. Ceterna Group’s implementation service successfully achieved:
- A unique, customised solution that aligned with Daikin Applied’s business cadence
- Sales reps now have the power to generate quotes and proposals at the click of a button
- Customer-facing reps have greater mobility, using their mobile devices for quotes, pricing and contracts
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“With Salesforce, we can make the most of every opportunity. We can understand our customers and the market, and provide an end-to-end experience that differentiates us as a business.”
– John McCarthy, Daikin Applied (UK) Ltd
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