The Future of CRM Looks a lot like Uber

  We live in a time of extraordinary innovation: the tech world is bursting with creativity and unique, ultra-cool apps are hitting the market constantly. Sometimes though, the idea behind an app is so good that it pulls away from the pack and takes on a life of its own. That’s exactly what happened with ... Read More
 

What You Need to Know about Cloud Computing CRM

What you need to know about Cloud Computing CRM! Providing great service is more important than ever, and for businesses with a large customer base, Cloud Computing CRM software is essential to maintaining the personalized, individually tailored service that today’s consumers demand. Even if a large CRM implementation is beyond your company’s budget, Cloud-based CRM ... Read More
 

3 Steps to Becoming Customer Centric

Everyone likes being wanted and customer centric, and we’re all striving to be the company that customers can’t live without. And you should. To continue growing, you’ll need ongoing loyalty from those companies. It’s just the way business works. But can this actually happen, or is it just wishful thinking? It can. Becoming indispensable to ... Read More
 

Salesforce Community – Uncover a Side Of Your Customers You Never Knew

The Salesforce Community is a uniquely powerful tool for connecting with customers. Let’s face it – customers and potential clients can be enigmatic, inconsistent and tough to track down. They are literally moving targets. Plus, today’s companies are more informed than ever before; they have a range of options to guide their future decisions. That’s where ... Read More
 
Salesforce Certification Partners Show You The Way Forward

Salesforce Certification Partners Show You The Way Forward

As your London Salesforce Certification partners, we are immersed in the long-anticipated Spring release, and looking ahead to the business benefits that the solution provides. Our starting point is pretty clear – this is the biggest and best Salesforce yet. The new Customer Success Platform will allow you to meaningfully connect with your customers, employees ... Read More
 

All Together Now — Using Salesforce Chatter for Collaboration

Does your management team ever call for better client relationships? Yeah, that’s what we thought. Most managers have the “connect with clients” speech ready-to-go at all times. And then they demand measurable results. That’s where Salesforce comes into play. Salesforce Chatter is the beating heart of social collaboration platform – offering tools that will take ... Read More
 

Innovation: The Key to Success

Innovation is indeed the Key to Success and Salesforce is what will help your business grow and thrive. What is Salesforce? In August 2014, Salesforce.com was named the world’s most innovative company by Forbes Magazine for a record fourth consecutive year. Impressive, right? As a certified Salesforce CRM implementation partner, we certainly think so. Salesforce ... Read More
 

Certified Salesforce Partner

New Year, New Tactics—How Salesforce ’15 Can Drive Sales It’s January, the season of fresh starts. While some resolutions seem made to be broken, your commitment to Salesforce is an easy one to keep. Here are some of the ways that Salesforce is ramping up to make 2015 your most successful year yet. Sales Cloud ... Read More
 

Salesforce Winter 15 New Features

Salesforce Winter ‘15 release offers superior connection with customers, partners and employees  Salesforce recently announced its Winter ’15 release that introduces more than 80 new features for the entire product suite: the Salesforce 1 Platform, Sales Cloud, Service Cloud and Exact Target Marketing Cloud. The release includes new communities, desktop and mobile features that allow ... Read More
 

Salesforce (& Will.i.am) Revealing Exciting SaaS Wearables At Dreamforce!

At the leading edge of technology development, Salesforce is preparing for growth by leveraging the potential of SaaS wearables. Will.i.am unveiled the Puls today at Dreamforce, a wrist wearable that can do everything a phone can, and more. It can run many different apps including certain social networks, fitness apps and of course, maps! The ... Read More
 

Top Customer Service Trends

Getting to Loyalty: Understanding the Top Customer Service Trends Customer service has always been important to business success, but today’s marketplace is dialing up the importance of customer service. In fact, we have entered an era where customer service is the most important factor affecting your customers’ decisions. The most important? Yes, you read that correctly. ... Read More
 

Salesforce Analytics

CRM at the Management Table – Leveraging Salesforce Analytics for Competitive Advantage Your business is driven by decisions. Every outcome – right from your day-to-day routines to your overall corporate strategy – results from an intentional choice. And it’s not just at the boardroom level. Teams and individuals throughout your organization are constantly making decisions about ... Read More
 

What is Cloud Computing?

What Is Cloud Computing? Cloud computing is a rapidly changing the modern workplace with increased efficiency, mobility and integration We could call it a trend, but the emergence of Cloud computing is more than that – it’s is a significant step forward in the innovation and growth of the digital economy. Embrace Cloud Computing and ... Read More
 
Salesforce iBeacon. Introducing Ceterna iBeacon

Salesforce iBeacon. Introducing Ceterna iBeacon

FOR IMMEDIATE RELEASE For more information: Ceterna Ltd + +44 (0) 845 5610180 info@ceterna.com   Ceterna’s Integration of Salesforce.com and iBeacon Drives Innovation of Mobile Apps and E-Commerce Ceterna Leverages the Groundbreaking iBeacon Technology to Enhance its Customised Salesforce.com Solutions   July 14, 2014 (London, UK) – Ceterna, a Cloud expert and salesforce implementation leader, is pleased ... Read More
 

BigMachines Express for Salesforce

In the world of sales, timing is everything. So when we came across a solution that enables sales teams to spend more time selling and less time caught up processing orders, we just had to blog about it. Cue, BigMachines Express for Salesforce – designed to help you effectively scale your business. It is a ... Read More
 

Cloudforce Tour – The Customer Company 2013

Salesforce customers, partners, app developers and Salesforce themselves were out in full force last week to attend the Salesforce Customer Company Cloudforce Tour at the London ExCeL. The team here at Ceterna were among the attendees and arrived at the ExCeL ready to listen to insightful presentations and mingle amongst the other partners and customers. ... Read More
 

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