Salesforce Sales Cloud


Field Service Lightning


Exceed Customer Expectations With the Right Rep in the Right Place, at the Right Time

Field Service Lightning (FSL) from Salesforce is a Service Cloud application that adds powerful functionality for dispatching, monitoring and reporting field activity.

FSL focuses on putting the right mobile employee in the right place, at the right time, to exceed customers’ expectations and drive maximum efficiency and utilisation within your business.

With powerful mobile functionality in-built, your field service agents can update work orders, change requests and job statuses in real time.

By undertaking an implementation of Field Service Lightning for your business, you can benefit from a number of key features, such as


  • Accurate time recommendations for customers based on existing schedules and travel time
  • Work assignments  based on skills and availability
  • Field service reps ability to complete work orders while on the job site
  • Capturing electronic signatures on location for work orders or service reports
  • Support for 3 – 3,000 field service reps, including contractors
  • The ability to configure and manage specific work rules to manage territories, service level agreements, or business priorities


Every business is different and Salesforce FSL was built with this in mind; as Platinum Salesforce partners, Ceterna Group’s expert FSL consultants can guide you through the entire process – providing a blueprint for implementing FSL tailored to the way you operate for a truly streamlined field service process.

Even if your field workers are in an area without signal they’ll still be able to complete their tasks successfully from their mobile app.

Truly optimise your Field Service operations with the ability to track everything from inventory to workers using geocoding, as well as all field transactions.

Smart analytics provide easy, real-time visibility into operational performance and KPIs for Managers and dispatchers, enabling you to stop problems in their tracks before they happen.


Leave Your Details Below

Company size*

I would like Ceterna Group to contact me about exciting Salesforce developments, Ceterna Group services and upcoming events. I can unsubscribe at any time.

By completing this form, you confirm that you 1) agree to the storing and processing of your personal data by Ceterna Group as described in our Privacy Policy and 2) acknowledge that a member of Ceterna Group staff may reach out to you via email and/or phone.


of executives use field service management software for faster case resolution


Watch the Salesforce Field Service Lightning Demo


Ceterna Group Recommends

Two Salesforce tools that move with speed and confidence across the entire cycle
Leveraging Salesforce to trailblaze a genuine customer journey
The benefits of using a Salesforce partner

You're in Good Company

We’ve worked with hundreds of industry-leading companies from around the globe. No matter the vertical, we’ve got you covered.

Let’s Find the Next Level Together

Tell us your business vision