Salesforce Sales Cloud


Service Cloud


Personalise Service, Improve Loyalty and Foster Meaningful Relationships With Your Happy Customers

Salesforce Service Cloud is a customer relationship management (CRM) platform for next level customer service and support.

Service Cloud supports your service agents with automated service processes, streamlined workflows and easy to find key articles, topics and experts. With every previous customer interaction at their fingertips, your agents will be empowered by a new level of one-to-one communication with each and every customer, across multiple channels, on any device.

Service Cloud’s smart features can “listen” and respond to customers across social platforms and automatically route cases to the appropriate agent. Service for Apps makes it possible to embed customer support software into applications – including live agent video chat, screen sharing and on-screen guided assistance.

Service Cloud integrates across the rest of your Salesforce platform, building an even richer, 360 degree view of each customer with incredible data accuracy and an unrivalled depth of data for each customer.

Every business is different and Salesforce Service Cloud was built with this in mind; your expert Ceterna Group consultant can guide you through the entire process – providing a blueprint for implementing Service Cloud within your organisation in a way that’s seamlessly integrated and truly tailored to the way you operate.

Service Cloud fits your needs now, grows with your customer and stays up to date so you can service customers in the most effective ways possible.

Rapid customer support with immediate, detailed information in front of every rep. Provide real-time service with live chat the minute a customer lands on your website and keep records of every interaction so you can pick up where you left off from your prior interaction.

With Knowledge Base, you can create an active, well-stocked and accessible information centre where your customers and your service team can increase knowledge management.


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Average increase in total productive agent time for businesses leveraging Salesforce


Watch the Salesforce Service Cloud Demo


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