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Salesforce Summer ’17 Release Takes the Lightning Experience to the Next Level

Salesforce Summer ’17 Release Takes the Lightning Experience to the Next Level

A major benefit of Cloud computing is the ability to constantly update and improve software solutions to enhance the Salesforce lightning experience. First of all, as the world’s leading Customer Relationship Management (CRM) solution, Salesforce leverages that feature by issuing Summer, Winter and Spring releases each year to constantly pioneer a superior User Interface (UI) ... Read More
Salesforce Winter ’17 – customisation, mobility & connectivity

Salesforce Winter ’17 – customisation, mobility & connectivity

Salesforce Winter ’17 Release offers greater customisation, mobility and connectivity In a keynote address to this year’s Dreamforce conference, John Ball of Salesforce emphasised: “The sales process is no longer linear.” He’s absolutely right. In today’s world, you approach your customer’s needs from a variety of angles – using everything from collaborative communities to mobile ... Read More
Salesforce – The Era of Cloud Computing

Salesforce – The Era of Cloud Computing

Cloud computing is transforming the IT landscape with aspirational qualities for businesses across all industries, and as the cloud computing phenomena grows every day ordinary IT systems are being replaced with smarter cloud ecosystems.
Maximise Benefits, Minimise Risk: Moving Your Small Business to Cloud Computing

Maximise Benefits, Minimise Risk: Moving Your Small Business to Cloud Computing

Cloud computing is growing rapidly, and like all business trends, taking advantage of this change offers both opportunities and challenges. Yes – we said the dreaded business word – challenges. For small or medium-sized businesses, migrating your operations to the cloud can be a daunting task. You’re taking a leap of faith into what can ... Read More

Getting Salesforce Information Faster with GridBuddy

Salesforce users value fast and intuitive access to information. However, much of the time, the simple act of updating records requires far too many clicks to get to the information you need. It can be frustrating and time-consuming but what if you could eliminate all that clicking? Accessing Information with GridBuddy Salesforce users already know ... Read More
Expensify: Automating Your Business Travel Expenses

Expensify: Automating Your Business Travel Expenses

In today’s global economy, the tools of the trade make business travel easier to log, organise and handle. Expensify, the free app whose tagline hits the heart of the matter – “Expense reports that don’t suck” – turns a mundane administrative task into a user-friendly process. And it just makes sense. Expensify is fully integrated ... Read More

How Can Pardot Align Sales And Marketing Better Together?

The relationship between sales and marketing has always been very distant. They don’t have the same aims and disagree on each other’s approaches. It means that it’s hard to close deals when both of them don’t get the right information. What’s the problem? From a marketer’s point of view, marketers want to gather as many ... Read More

What You Need to Know about Cloud Computing CRM

What you need to know about Cloud Computing crm! Providing great service is more important than ever, and for businesses with a large customer base, Cloud Computing CRM software is essential to maintaining the personalized, individually tailored service that today’s consumers demand. Even if a large CRM implementation is beyond your company’s budget, Cloud-based CRM ... Read More

3 Steps to Becoming Customer Centric

Everyone likes being wanted and customer centric, and we’re all striving to be the company that customers can’t live without. And you should. To continue growing, you’ll need ongoing loyalty from those companies. It’s just the way business works. But can this actually happen, or is it just wishful thinking? It can. Becoming indispensable to ... Read More

Salesforce Community – Uncover a Side Of Your Customers You Never Knew

The Salesforce Community is a uniquely powerful tool for connecting with customers. Let’s face it – customers and potential clients can be enigmatic, inconsistent and tough to track down. They are literally moving targets. Plus, today’s companies are more informed than ever before; they have a range of options to guide their future decisions. That’s where ... Read More

Innovation: The Key to Success

Innovation is indeed the Key to Success and Salesforce is what will help your business grow and thrive. What is Salesforce? In August 2014, Salesforce.com was named the world’s most innovative company by Forbes Magazine for a record fourth consecutive year. Impressive, right? As a certified Salesforce CRM implementation partner, we certainly think so. Salesforce ... Read More

What is Cloud Computing?

What Is Cloud Computing? Cloud computing is a rapidly changing the modern workplace with increased efficiency, mobility and integration We could call it a trend, but the emergence of Cloud computing is more than that – it’s is a significant step forward in the innovation and growth of the digital economy. Embrace Cloud Computing and ... Read More

Cloudforce Tour – The Customer Company 2013

Salesforce customers, partners, app developers and Salesforce themselves were out in full force last week to attend the Salesforce Customer Company Cloudforce Tour at the London ExCeL. The team here at Ceterna were among the attendees and arrived at the ExCeL ready to listen to insightful presentations and mingle amongst the other partners and customers. ... Read More